Öhlins: risolto ufficialmente il problema del richiamo

Öhlins ci ha appena inviato un comunicato stampa con il quale dichiara di aver ricevuto l’approvazione tecnica dal governo per la risoluzione al problema di tenuta del tappo che circa un mese fa ha causato il richiamo delle forcelle RXF 36 e 34. Per rendere sicure le vostre forcelle Öhlins interessate al richiamo rivolgetevi a un rivenditore, a un centro autorizzato o direttamente ad Andreani Group. La riparazione è semplice e veloce. Öhlins per scusarsi del disagio mette a disposizione dei propri clienti coinvolti in questo richiamo un buono che vale per un kit di revisione completo (eventuale manodopera esclusa) e l’upgrade alle nuove feature della 36, che presto, il 19 novembre per la precisione, vi presenteremo.

Di seguito il comunicato stampa ufficiale:

The safety and reliability of our products is a top priority for us. We have identified a potential problem with Öhlins RXF36 Air and RXF34 Air suspension forks sold as aftermarket equipment and as original equipment on some Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles. The products were sold between January 2016 through September 2018.

We have received some reports of the air cartridge abruptly springing out of the fork stanchion tube posing fall and injury risks to the rider. We initiated a voluntary report with the Consumer Product Safety Commission (“CPSC”) and are working closely with them on a press release announcing the recall shortly.

We are advising customers globally who have purchased Öhlins RXF36 Air and RXF34 Air suspension forks, including those installed as original equipment on Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles, to immediately stop riding and bring them to an Öhlins, Specialized or other authorized dealer to receive the repair.

After a repair have been made, customers can register for a voucher at ohlins.com/recall giving them free of charge materials for a full service (labor not included) and a soon to be released performance upgrade to the RXF 36. The voucher form at ohlins.com/recall will go live the coming week.

We apologize for the inconvenience this will cause our customers, but it is critically important to us to do everything we can ensure that our products are safe and reliable.

Torkel Sintorn
General Manager MTB
Öhlins Racing AB